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PET site issues

Posted By Rick LePage On November 12, 2013 @ 2:11 pm In Blog | 16 Comments

Hi,

I wanted to post a quick note about three housekeeping things related to the site.

  • First, we just discovered that our Contact Us email help form was sporadically not sending emails to us. We believe that we’ve fixed the problem, so if you’ve tried to send us a note about a missing issue or another problem related to your subscription in the last couple of weeks, we apologize, and ask if you can resend it to us. (If you sent it after Sunday, Nov. 10, we’ve got it.) You can either use the form, or you can send an email to customersupport@photoshopelementsuser.com.
       Our apologies on this one — it took a fair amount of sleuthing to figure out what was wrong, largely because we were getting some emails.
  • We are currently finishing up the Learn Photoshop Elements Today DVD for Photoshop Elements 12, and should have it available around Thanksgiving. We have had a few people asking about the disc; we had hoped to have it available by now, but events have just conspired against us this fall.
  • On a related note, we’ve discovered that we inadvertently mailed out some blank Learn Photoshop Elements Today 11 discs. If you received one, just send us an email at the address above, with “Blank LET disc” in the subject line and your address in the message, and we’ll send a replacement disc out immediately.

We try very hard to do right by our customers, and we apologize for the delays and the problems. Hopefully we’ve got them all figured out, and it will be smooth sailing through the rest of the year.

Sincerely,
Rick


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