New user? Subscribe!  ·  Already a subscriber? .

Emailing P.E.T. Customer Support

By Tom  ·  December 14th, 2012

If you’ve recently sent in a question or customer support request and haven’t heard from us, please try again. We’ve just moved to a new mail server and may have missed your message.

Attention!

If you're a current subscriber, please again to continue.

(Sorry for the hassle!)

18 Replies to Emailing P.E.T. Customer Support:

  1. Janet

    December 14, 2012 at 11:56 am

    This is my FAVORITE magazine – the only one I immediately sit down and read cover-to-cover. I recently wrote that I hadn’t received my Nov.-Dec. issue, got an instant reply, and one was sent to me immediately. Certainly can’t complain about the customer service!!

  2. Xavier

    December 14, 2012 at 3:33 pm

    This is also my favorite magazine never get tired of reading it

  3. Maureen

    December 27, 2012 at 10:24 pm

    The Elements pdf manual for the Photoshop 11 Organizer has a page of gobbledygook at the beginning. I know this is an Adobe problem, but I can’t find anyway to get through to them. I like the idea of pdf manuals as I can have one open on my iPad while I fiddle with Photoshop on my Mac.
    Your website is very supportive and I’ve learned a lot from it. I’m looking forward to getting going with my new Photoshop 11!

  4. Verneitta

    December 28, 2012 at 7:00 am

    I can’t seem to find the cheat sheet for The action Panel in Elements 11. Tutorial.
    I’d like to download the instructions.

  5. Eleanor

    December 29, 2012 at 2:04 pm

    I just wanted to say I’m so glad you’re including LR tips in the magazine now. I used Aperture 3 for quite a while but switched to LR4, so I have a lot to learn. Thanks

  6. Bart

    December 30, 2012 at 12:24 pm

    I echo Eleanor in the kudos re: LR. I just loaded it and look forward to creating a catalog. However, a word to your printer… the 3 hole punch (which I really appreciate and use) was not spaced correctly. I had to get out my X-acto knife and carve up the holes a bit.

    Good issue otherwise!!
    bc

  7. Joyceann

    December 30, 2012 at 1:33 pm

    I have not reciverd my Nov. Dec. magazine. My subsction ran out. I triedto call to give my credit card to someone, a man emailed me and said he would call me back. Long and short of it , he never “called”!! By the time I realized this man had never call back. I wanted the magazine so bad I did it my self. Please [when some one has time] please “SEND” me the Nov. Dec. magazine! Joyce A.

  8. Robert P

    January 2, 2013 at 8:24 am

    I am kind of new to the magazine and have a question about it. Is there a Table of Contents or an Index for the year? Also what is the best way to locate a subject article with out thumbing through each edition?

  9. Joanne

    January 7, 2013 at 4:06 am

    Hi,

    I love your magazine! I just downloaded the pdf on my iPad, but for some reason it won’t let me open it in IBooks, like I’ve always done in the past. Any suggestions as to why?

    • Joanne

      January 7, 2013 at 4:09 am

      Never mind, after several attempts, it just did. Perhaps I wasn’t patient enough. :)

      Please disregard the first communication.

  10. Verneitta

    January 7, 2013 at 8:51 am

    What happened to the cheat sheet? I noticed that on the latest video tutorials, it is not there. Have you stopped providing it? Are you planning on returning it?
    Things were a lot easier when all we had to do was print out the cheat sheet, now, you have to follow along, and write down what is said, this is time consuming, not to mention a pain in the ____.

  11. Bill

    January 9, 2013 at 7:02 am

    I need to know how to remove a date stamp on a photograph made by my camera and placed on a picture-using a sd card in the camera.
    thanks
    Bill

  12. ALAN W.

    January 13, 2013 at 9:31 am

    I don’t think customer support exists. I have a problem with my subscription & still can’t get a reply or a resolution to my problem. I have sent three e-mails ,two of which requested a receipt. Still nothing. If this is not taken care of I will request a full refund & surely WILL NOT advise anybody I know to subscribe to this magazine or any other magazine from this publisher .

  13. George

    January 15, 2013 at 7:27 pm

    I joined about two weeks ago and have received my membership package with “Perfect Effects 4 and several other items on CD. All of the items with the exception of Elements 11 I could not get to run or download on my PC. My Webroot security see the PE 4 as malware and will not install. Its nice to have gotten these things but if I can not use?

  14. Kathleen

    February 1, 2013 at 5:30 pm

    I believe that this subject has been brought up, but I just want assurance that the 3-hole punch specifications for upcoming issues will be adhered to. I do enjoy each issue quite a bit, but what a disappointment when I went to store my Jan/Feb 2013 issue in my PET binder.
    I was certain that somehow the securing clips in the binder got bent and were out of alignment. When I finally removed the Nov/Dec 2012 issue, I realized that the holes in my 2013 issue were out of synch. I don’t have a X-acto knife to carve out appropriate placed holes as someone else had to do, but that’s just as well because I wouldn’t trust myself to do so.
    Please let me know that this print production error has been addressed. Would appreciate hearing from PET.

  15. Diane

    February 8, 2013 at 12:40 pm

    I have a question. Can I use a template with a photo and post in on my FAcebook page?

  16. Gunter

    October 23, 2014 at 11:22 am

    While having had a subscription until April 2014 I am totally surprised that all of the info I received from you is now not assessable to me is beyond my comprehension. All of your info was downloaded in my folder but not opened. Now that I want to look at all the items I paid for are not usable to me.
    What did I pay for since I bought version 10. Your subscriptions are worthless, and I feel scammed.
    Great way to make money.
    Gunter E. Hunermund

Tell us what you think.

You must be to post a comment.

Learn Elements Today!

Learn Elements Today DVD boxIf you’re looking for the quickest way to get up to speed with Adobe Photoshop Elements 13 (or earlier versions, both Windows and Mac), check out our "Learn Elements Today" training course DVD. Our gurus will help you use Elements to take your photos from good to Great!

Who Are We?

We are Photo One Media, a small company based in lovely Portland, Oregon. Our passion is helping people create, enhance, and share photos; designing cards, calendars, books and scrapbooks; and getting the most out of your digital camera.

Photo Elements Techniques is a magazine and website devoted to helping folks get the most out of Adobe Photoshop Elements. Subscribers get six feature-packed issues per year, with weekly tutorial videos and more on this site. If you would like to see the magazine for yourself, you can get two free sample issues.

Follow us!

Follow us on Twitter Find us on Facebook